No display / won't power on
Check the adapter or batteries and the DC jack connection, confirm the outlet works, then hold ON/OFF for 3 seconds to restart.
Technical Support
Video Library
Product walkthroughs, setup guidance, calibration care and factory footage — see in video how MYTON scales are designed, selected and used.
06videos
04topics
24hreply time
All videos
Filter by topic and click any video to watch the walkthrough.
HOW WE SUPPORT YOU
From Inquiry to After-Sales.
A clear four-step process — tell us what you need and our team handles the rest.
Submit Your Request
Reach us on WhatsApp or by email with the models, quantities and target market you have in mind.
Technical Review
Our engineers confirm specifications, capacities and certification requirements for your market.
Solution & Quotation
You receive a tailored proposal with OEM/ODM options, lead time and formal pricing.
Ongoing Support
From production updates to after-sales service, we stay with you after the order ships.
FAQ
Frequently Asked Questions.
Quick answers about samples, OEM, lead time and after-sales. For anything else, just ask.
Yes. We can apply your logo, packaging and colours, and adjust specifications for volume orders. Our engineering team supports JDM joint development as well.
Yes, samples are available for evaluation. Sample cost and freight depend on the model — contact us with the items you need and we will quote accordingly.
Standard models typically ship in 25–35 days after order confirmation. OEM orders and peak seasons may take longer; we confirm the exact schedule with your order.
Each product page links to setup and calibration videos in our video library. If the issue persists, contact us with the model number and we will provide step-by-step guidance.
We welcome distributors, importers and wholesalers worldwide. Send us your market, sales channels and target categories, and our team will reply with cooperation details.
TROUBLESHOOTING
Quick Fixes First.
Four checks that resolve most scale issues in minutes — before you contact support.
Inaccurate or drifting readings
Place the scale on a hard, level surface, warm it up for 10 minutes, then recalibrate with a certified test weight — avoid vibration and air currents.
Keys or display not responding
Power off and restart, disconnect extra peripherals such as printers or PC cables, and check all connections before powering on again.
Unstable weight values
Remove any load, make sure nothing touches the pan, enable the stability indicator in settings, and recalibrate if the room temperature changed a lot.
Issue not solved? Email our technicians with the model number and a short video — we usually reply within 24 hours. sales@mytontech.com
DOCUMENTS & RESOURCES
Download Center.
Catalogs, manuals and policies — request any file by email and we will send it within one business day.
Product CatalogFull MYTON range with series overview and key specifications.Request file User ManualsSetup, calibration and maintenance guides for each model.Request file Specification SheetsDetailed dimensions, capacities and packaging data.Request file Warranty PolicyCoverage, terms and the after-sales service process.Request file
Still need an answer?
Our technical team can advise on model selection, operation and after-sales support for your specific setting.